Help & Support
Get assistance with your application issues, technical problems, or general inquiries
Email to Service Desk
For help with login, system errors, downtime or integration issues
FMB ECCareSuiteSD
ECCareSuiteSD@t-systems.com
System Errors
Downtime
Integrations
Frequently Asked Questions
Find quick answers to common questions about using the SSO portal
User Manual
Download the comprehensive user guide with step-by-step instructions
Need Urgent Help?
For urgent issues, mark your email subject with [URGENT] and include:
- Your Name
- Your ECCareSuite User ID
- Nursing Home
- Module Affected
- A brief description of the issue
- Screenshot(s) if possible
Support Best Practices
Before Contacting Support:
- Check the FAQ section first
- Try logging out and back in
- Clear your browser cache